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After initial communication, the player confirmed receiving KES 4,000, with remaining balances noted. However, due to the player’s lack of response to follow-up inquiries, the complaint was rejected. He had requested assistance to recover his losses of $20,400, citing the casino’s failure to uphold responsible gaming practices. The Complaints Team had attempted to assist by advising the player to clarify his gambling addiction in communications with the casino. However, due to a lack of response from the player, the complaint could not be investigated further and was therefore rejected.

Player is facing delayed account verification.

The player from India has requested a withdrawal less than two weeks prior to submitting this complaint. We contacted the casino and were informed that the player had created multiple accounts and his payment methods were used among 5 other accounts at the casino. We rejected the complaint due to the breach of the terms from the player’s side. The player from India has requested a withdrawal prior to submitting this complaint.

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However, the player did not respond to our messages, resulting in the complaint being rejected. The player from India, who hadn’t used a bonus, experienced a sudden account closure by 1win Casino despite having a fully verified account. The casino claimed the account had been closed due to fraudulent activities as per their terms and conditions.

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Case closed

The player from Russia had his account compromised by a third-party. The player struggles to withdraw his balance as his request is keep getting rejected. The player from India is experiencing difficulties withdrawing from the casino, as her withdrawal was received yet.

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Player feels her withdrawals are being delayed.

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After he had resent the request, the player’s account was blocked, indicating that self-exclusion had been applied. The player from India made a successful transaction for a deposit of 20k more than two weeks prior, but the funds had not been credited into his gaming account. Despite providing transaction screenshots and making repeated requests, the player received no solution. The casino confirmed the deposit was credited but stated the account was under verification.

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Unfortunately, instead of waiting for the withdrawals to be processed, the player chose to cancel them and play with the winnings, resulting in the loss of funds. The player experienced significant delays in receiving their 13,000 INR withdrawal due to issues with the payment processing. After extensive communication with both the casino and the Complaints Team, the funds were eventually returned to the player’s game balance after over 100 days.

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However, communication with the casino had been ineffective, with chat partners repeatedly leaving the conversation. We asked for screenshots and further communication records, but the player did not respond. Consequently, we were unable to investigate further and had rejected the complaint. The player from India could not access his registered email address and had been unsuccessful in making contact with the 1win team to update his email. He had verified his account and had provided his gaming account id for reference. Despite his multiple requests and sharing of his conversation with the 1win Security team, he had not been able to resolve the issue.

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Player’s winnings are confiscated and account is closed.

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The player struggles to change his e-mail address.

We inquired about the details of the account block but received no response from the player. Consequently, the complaint was rejected due to insufficient information. The player from Chile had two withdrawals rejected on June 26 due to banking issues, despite having previously made successful withdrawals to virtual accounts. Support assured the player that the funds would be returned immediately, but over 24 hours passed without any refund. We attempted to gather more information from the player to investigate further but received no response. Consequently, the complaint was rejected due to the lack of response from the player.

The player had confirmed that he did not use any bonus codes and his winnings amounted to INR15,000. We had asked the player to forward all relevant communication between him and the casino for further investigation. However, the player did not respond to our messages and questions, therefore we were unable to investigate further and had to reject the complaint. The player from Thailand had issues making a withdrawal of $25 in ETH.

Player’s withdrawal is delayed due to email issues.

After checking the previous complaint, we found that it had been marked as unjustified due to suspicions of multiple accounts. Therefore, we had been unable to assist the player in this case. He clarified that he wanted self-exclusion from his account due to his gambling problem.

The player from Greece reported that 1win Casino was withholding his winnings of €621.35, despite having complied with verification requirements. The issue remained unresolved as the player did not respond to the Complaints Team’s inquiries, which led to the rejection of the complaint. The player from Chile found her account blocked unexpectedly, with funds remaining inside, and felt it was unfair to have her account closed without any explanation.

His withdrawal of 40,000 INR appeared to be frozen, and despite contacting the support team, there was no resolution. After investigating, it was found that the player’s account was blocked due to fraudulent activities, specifically the use of multiple accounts. The player from Nigeria requested assistance after 1win had blocked his account following a withdrawal attempt of $480. He had successfully changed his email to receive OTPs after a long period of inactivity but faced issues after submitting the necessary documents for account verification.

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Player’s request for account closure is ignored.

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The Complaints Team attempted to gather additional information from the player to assist with the investigation but received no response. Consequently, the complaint was rejected due to the lack of communication, which prevented further investigation. She continued to receive vague timelines for the processing of her payout. The complaint was ultimately rejected due to the player not responding to further inquiries, which hindered the investigation process. The player from Ukraine had requested a withdrawal less than two weeks prior to submitting their complaint. The Complaints Team noted that the player had not responded to follow-up inquiries regarding the status of the withdrawal and verification process.

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Player is experiencing difficulties withdrawing his winnings.

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The player from Buenos Aires reported losing a deposit of 10,000 and had sent multiple complaints via email without receiving a response. Despite providing proof of the transaction, the casino only instructed him to wait 7 days for a resolution. The player later stated that additional deposits of 30,000, 20,000, and 7,000 Argentine pesos were also lost due to the casino’s failure to recognize the transactions. The complaint was ultimately rejected due to the player’s lack of response to further inquiries from the Complaints Team. In this review of 1win Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our sportsbook is one of the most comprehensive in the industry, with a vast array of sports and markets to bet on.